Strategic Plan

Blueprint PQA 2030 is our organization’s strategic plan and vision for excellence. It features three goals and associated objectives that have been validated and sharpened by our members, our Board and staff through an iterative process. Together, we have set the course for PQA’s work through 2030 to advance medication use quality.

Goals to Advance Medication Use Quality

Goal 1

Deliver innovative solutions to advance quality medication use for a person-centered and value-based health care system.

Advancing the quality of medication use in a person-centered, value-based and outcomes-focused health care system is essential. Innovative approaches to measurement, embracing digital data sources and prioritizing patient perspectives, will lead to more meaningful quality measures and a system of continuous quality improvement. This work enables a more effective health care system—where medications are used safely, effectively and appropriately to improve people’s lives.

Objectives  

• Objective 1a: Develop meaningful measures that address emerging areas of medication use quality and improve patient outcomes.
• Objective 1b: Improve the integrity and accuracy of PQA measure implementation across the health care ecosystem.
• Objective 1c: Expand the use of PQA measures in quality programs, value-based arrangements and quality improvement initiatives.
• Objective 1d: Expand and leverage standardized digital data sources in PQA measure development and research initiatives.
• Objective 1e: Develop and promote the infrastructure needed for digital quality measures.
• Objective 1f: Conduct research to assess existing and generate new evidence to advance medication use quality.
• Objective 1g: Foster greater patient and caregiver engagement and integration of person-centered perspectives within medication use quality.

Goal 2

Advance the quality of medication management services to improve patient outcomes through pharmacist-provided and team-based care.

Medication management services are critical to delivering high-quality, person-centered care. PQA will elevate the role of medication management services by promoting expanded data infrastructure, demonstrating quality improvement and recognizing industry leaders. Addressing barriers to medication access and services and building the capacity of the health care quality workforce will support a health care system where medication use is optimized. 

Objectives

• Objective 2a: Expand the collection, reporting and analysis of standardized data to evaluate the quality of medication management services.
• Objective 2b: Demonstrate the importance and impact of medication management services through research, education and events.
• Objective 2c: Recognize pharmacies committed to continuous quality improvement and person-centered, value-based care.
• Objective 2d: Promote the use of consensus-based pharmacy measures to support quality improvement and value-based care.
• Objective 2e: Advance best practices to address patients’ needs and overcome barriers in medication access.
• Objective 2f: Build the capacity of the health care quality workforce with professional and student education programs on medication use quality.

Goal 3

Achieve organizational excellence through structure, processes and technology that deliver exceptional value to members, stakeholders and staff.

PQA must strengthen its foundation to advance its mission. A future-ready technology infrastructure and streamlined operations will empower members, stakeholders and staff to collaborate effectively and innovate with confidence. At the same time, fostering a person-centered and inclusive environment ensures that PQA continues to attract skilled and talented experts and reflects the diversity of the communities it serves. This work is essential to sustain excellence, scale impact and deliver consistent value in a rapidly evolving health care landscape. 

Objectives

• Objective 3a: Maximize engagement, participation and satisfaction related to PQA activities.
• Objective 3b: Continually modernize PQA’s technology infrastructure to drive resilience, future-readiness, stakeholder engagement and operational efficiency.
• Objective 3c: Investigate the use of artificial intelligence to optimize organizational performance and accelerate innovation in medication use quality.
• Objective 3d: Foster a person-centered culture and dynamic people strategy centered on trust, empowerment and satisfaction to attract and retain the best people.
• Objective 3e: Cultivate an inclusive environment that values and leverages the unique perspectives and contributions of all stakeholders.
• Objective 3f: Implement standard policies and procedures to facilitate consistency, scalability and efficiency within PQA.